Delivery Information
At OLALA Clothing Shop, we understand that timely delivery is crucial to your shopping experience. Whether you’re updating your wardrobe with our trendy blouses, elegant dresses, or casual tees, we want to ensure that your items reach you as quickly and efficiently as possible. Here’s everything you need to know about our delivery options and timelines.
Shipping Options
We offer two main shipping options to cater to your needs:
- Standard Shipping: For those who prefer a faster delivery, we use DHL or FedEx. This option costs $12.95 and ensures that your order is delivered within 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This option typically takes 15-25 business days for delivery after dispatch.
Order Processing
Once you place your order, our team works diligently to process it within 1-2 business days. This includes picking, packing, and preparing your items for shipment. We strive to ensure that your order is handled with care and attention to detail.
Delivery Areas
We are proud to offer worldwide shipping, bringing our stylish collections to women everywhere. However, please note that we do not ship to Asia and some remote areas due to logistical constraints. If you have any questions about whether we deliver to your location, feel free to contact us at [email protected].
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery and estimate when your package will arrive. If you have any issues with tracking or delivery, our customer service team is always here to assist you.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 15 days of receiving it. Please ensure that the items are in their original condition with all tags attached. For more details on our return policy, visit our Returns & Exchanges page.
Customer Support
Your satisfaction is our top priority. If you have any questions about your order, delivery, or anything else, our friendly customer service team is available to help. You can reach us at [email protected] or visit our Contact Us page for more information.
Thank you for choosing OLALA Clothing Shop. We look forward to helping you find your perfect style and ensuring that your shopping experience is as seamless and enjoyable as possible!